Terms & Conditions

Terms and Conditions

RLLB Pty Ltd trading as Read Learn Love ABN 11 641 085 234

All prices are listed in Australian Dollars

Upon finalising your order by completing the payment process, you confirm the following:

  • I am ordering the correct title, format, edition, and quantities of the items in my shopping cart and acknowledge that Read Learn Love will be sourcing these items on my behalf 
  • I understand I enter the cooling-off period for all  orders as soon as the payment process is complete. After that period expires, this purchase is deemed non-returnable. This is because Read Learn Love is purchasing the items from suppliers on my behalf, often with no option to return them. 
  • I confirm that these items are being purchased for personal or business use and are not being purchased for commercial resale.
  • I understand that the terms and conditions may vary depending on the method of purchase I have used to complete my order.

COMMUNICATION

Read Learn Love is a family-run online bookstore therefore our main means of communication with you will be via the email address provided during the checkout process. Read Learn Love will not be held responsible for any missed communication due to the email address being incorrect.

METHODS OF PURCHASING

Read Learn Love has two methods of purchasing books.

  • Retail Home Delivery – All orders placed through the Read Learn Love website to be delivered directly to the purchaser’s chosen delivery address.
  • Childcare Book Fair – All orders placed through the Read Learn Love website using a Childcare Book Fair code during a book fair. This orders will delivered directly to the purchaser’s childcare which will be distributed by the childcare.

CHANGING OR CANCELLING ORDERS

If you have an issue with your order then please contact Read Learn Love as soon as possible by email to [email protected]

The cut off to make changes to an order or a cancellation is 1 business day. Adding or substituting items on an order is not possible after these times and a new order will be required to be placed. Note we are unable to combine multiple orders.

A refund is only possible if changes or cancellations are requested prior to the above advised cut off times. Read Learn Love will consider each cancellation request on an individual basis and we may offer a store credit for a cancellation accepted outside of these terms.

Note that cancellations and refunds are not possible for bulk orders where special pricing and/or product sourcing has been provided with Firm Sale terms

RETURNS POLICY

This policy includes rights you are entitled to under Australian Consumer Law.

If there is a problem with any of the items received for your order then please contact Read Learn Love as soon as possible.

If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. Read Learn Love will require evidence of the issue and may require you to return the item for assessment.

Before returning anything you must contact Read Learn Love for return approval. No items will not be accepted without prior approval in writing. At its discretion Read Learn Love may provide means to return an item at no cost to you, or an alternate remedy.

Read Learn Love is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.

All returns must be packed securely to prevent and/or minimum damage to the items being returned. 

Returned items must be received in new and re-saleable condition (except where a damaged item has been accepted for return).

Read Learn Love is not obligated to provide a refund or store credit and the item without written approval, or has not been packed securely, or is not in a new or re-saleable condition. We will contact you to advise of the return status.

Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.

TITLE AVAILABILITY

Read Learn Love will make the utmost effort to ensure all items available for purchase through our services can be sourced within our delivery timeframe. Some items may not be available and alternatives may be recommended instead. You will not be charged for items we cannot source..

DELIVERY EXPECTATIONS

All items will need to be ordered from the supplier. Please note that to offer the widest range of items online we rely on information provided by the publishers and distributors. Our website is updated regularly but titles can and do sometimes become temporarily unavailable whilst reprinting, or they may go out of print without prior notice from the publisher. If an item in your order is affected then Read Learn Love will contact you to inform you of the delay and your order will be updated with the relevant information. 

How long will it take to deliver this title to you?

Childcare Book Fair Orders

All orders finalised during a childcare book fair will be placed with our suppliers the Tuesday AFTER the final day of the book fair. This allows time for Read Learn Love to advise the childcare centre of their free book credit total and to then confirm their book selections. Orders will be delivered to your childcare within 10-15 business days from the supplier order date.

Retail Home Delivery Orders

All individual orders will be placed with our suppliers within 3-5 business days and will be received by Read Learn Love within 3-5 business days, then dispatched within 48 hours. Please add the appropriate number of days it may take for Australia Post to deliver to you from Sydney NSW.

How will I know if my order has been dispatched?

An automated ‘shipped’ email will be sent once your order has been dispatched.

INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION

Address changes and/or corrections made through your Read Learn Love Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by contacting Read Learn Love support as soon as possible.

Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:

  • Delayed delivery
  • Lost parcel
  • Package(s) returned to the Read Learn Love office

If Read Learn Love is found to be responsible for incorrectly addressing a package then Read Learn Love will be responsible for the resending, replacement or refund of the items not delivered or delayed.

Any package returned to Read Learn Love due to the above incorrect and/or insufficient information will require a second delivery charge of $8.95. Also, if Read Learn Love has incurred extra fees to retrieve the package from Australia Post then these charges will also be borne by the customer before the package can be despatched again.

If a package arrives back to the Read Learn Love office due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), Read Learn Love will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.

If customers prefer a replacement, then they can elect to have them reordered and will be charged the RRP less 30% plus $7.95 shipping (stock permitting). If stock is no longer available at the same price at the time of ordering then the total charge will be based on the current price, not the original price.

If a customer prefers not to receive the items as their requirements have changed then no refund or store credit will be provided due to “incorrect and/or insufficient address” details.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Read Learn Love. NO REFUNDS and NO STORE CREDITS are applicable.

If the package has the correct delivery information and is ‘lost’ by Australia Post, Read Learn Love will replace the items only after you have checked with your local Post Office or issue a store credit if the replacement copies will not arrive in time. If Read Learn Love is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title. You must contact Read Learn Love within four (4) weeks of receiving the automated ‘shipping’ email if your package has not arrived otherwise no store credit or refund (if applicable) will be available.

MAIL REDIRECTIONS

Read Learn Love will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact Customer Service before you move to ensure a current order has the updated details to minimize delays.

Please see our INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION section in the FAQ section for more details and how to avoid errors in placing your order.

CHARGING OF CREDIT CARDS

A credit card is charged for physical items after the Read Learn Love team has confirmed availability. Items that are no longer available will be removed from the website and excluded from your processed order and therefore you will not be charged for them.

Gift Certificates are charged immediately during the purchasing process, prior to delivery.

If any delays are discovered on a particular title at the time of processing, you will be contacted via email with details of the options available to you. If you agree to a longer delivery time, your credit card will be charged at the time of confirmation.

If Read Learn Love is unable to charge a customer’s credit card due to insufficient funds or other errors, then Read Learn Love will attempt to contact the customer by email to rectify the issue. If the customer does not contact Read Learn Love to resolve the issue then the order will be cancelled. Please note that stock availability and prices may change if the time between placing the order and credit card details being corrected or funds being available is delayed.

ORDERS WITH MULTIPLE ITEMS

Customers with more than one item may be sent their items in multiple shipments. Read Learn Love holds on to items for up to 6 business days after the first item has been allocated to the order to include as many items in one shipment as possible. Customers shipping to addresses in Australia pay a one off fee of $8.95 for as many shipments required per order. If you require items to be sent before the 6 business day time frame, an additional postage charge of $8.95 will apply. You can request items to be sent sooner by contacting the Read Learn Love support by email. 

COMPLETION OF AN ORDER & OUTSTANDING ITEMS

An order will be complete when either of the following occurs (i) all items were sent and delivered (ii) the order has been cancelled during the cooling-off period (iii) the customer received some items but nominated to get a credit or refund for the remaining amount (iv) Read Learn Love could not charge the credit card and the unprocessed order was cancelled (v) the remaining items that are yet to be delivered in the order are no longer in print or available through Read Learn Love’s suppliers any more (vi) more than 120 days have passed since monies have been received on an order and Read Learn Love was unable to source the title(s) and if so then the customer will receive a refund for the amount of the cancelled item, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Pre-Orders where the 120 days commences from the publish date.

DISCLAIMER

The information contained on the Read Learn Love website may contain technical inaccuracies or typographical errors. All liability of Read Learn Love Pty Ltd howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Copyright in bibliographic data and cover images is held by the publishers or by their respective licensors: all rights reserved.